Processing Times

All orders are shipped within 1-2 business days of receipt. Our products will be shipped from our warehouse in Somner Washington.

Shipping Methods & Rates

Free! Shipping on all order's over $50.00 or more. Shipping under $49.99 is $15.95

CONTINENTAL US SHIPPING ADDRESSES

• GROUND SHIPPING: Orders generally ship via UPS Ground, USPS Parcel Select, or USPS Priority Mail.
• RUSH SHIPPING: Rush shipping is no longer supported through our website.
• Shipping is not available for PO box addresses, Alaska, or Hawaii.

CANADA SHIPPING RATES

• Orders to Canada are no longer supported. 

OTHER INTERNATIONAL ORDERS

• At this time we are not shipping orders to locations outside of the United States. (APO/FPO addresses are supported) 

Shipping Times

Ground shipping methods within the USA (UPS Ground, USPS First Class, USPS Parcel Select, USPS Priority Mail) will take anywhere from 1 to 7 days to reach a destination, plus 1 to 2 days processing time. 

Tracking

For orders placed through our website, you will receive a shipment notification email with tracking number as soon as a shipping label is generated for your order from our warehouse. Please note that it may take up to 12 hours for a tracking number to be trackable through the UPS or USPS websites, as the carriers must scan packages first. If you are still unable to track your order after 12 hours of receiving a shipment notification email, please contact our customer service team for assistance. 

Replacement Policy

To be eligible for a replacement, you must send an email with photos of the damage. The replacement must be initiated within 30 days of receipt. To start your replacement please email us at customerservice@galaxyhomedecor.us and include your Order Number and images of the damage. Please title your email "Replacement Needed."

Once we receive your request for replacement, we will send you an email to notify you to let you know the request is received.  If the request is approved, we will supply you with the order number in our system for reference.

If we are out of inventory on an item that is eligible for replacement we will refund your order in full.